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Frequently Asked Questions

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About Your Stay

Q. What time is Check-in? Do you have a curfew?
A. Check-in is from 15:00. If you will get to Asaya after 18:00, please contact us. Depending on your check-in time, you may not be served dinner, and no refund will be given. We do not have a curfew.

Q. Can I extend the check-out time?
A. Yes, you can. However, we will be asked to pay extra charge for it. (2160 JPY for 1 hour, and it is available until 11:00 am) Depending on room availability, you might not be able to do that. For details, please contact us via phone call.

Q. Can I send a package before check-in? And Can you store it for me?
A. Yes, we can store the package at the front desk. Please specify your arrival date and the name on the reservation.

Q. Do you have car park?
A. Yes, we have. It is free of charge. Please come to in front of the entrance, and we will let you know where to park your car.

Q. Do you provide a shuttle service from the nearest station?
A. We are sorry that we do not provide a shuttle service. However, there is a route bus which goes around each hotel from Kinugawa Onsen Station (190 JPY per adult) Please use this route bus to get to here.

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